De-Escalation and Behavior Management Training: August 1, 2024

This training is intended for professionals who face crisis situations as part of their regular work.

Crisis intervention teams face complex situations that require a blend of hard and soft skills.  Although communication and behavior management skills are the oldest and most widely proven evidence-based practices, many staff and agencies can still improve in these areas.

This training explores crucial components of communication and how leveraging these approaches can improve outcomes.

• Communication: This is paramount. Crisis workers need to listen actively, validate feelings, and use clear, non-judgmental language. They should be able to adapt their communication style to the person in crisis, whether it's calm and soothing or assertive and directive.

• De-escalation Techniques: These are specific methods for calming a situation and reducing the risk of violence. They involve things like active listening, identifying triggers, offering choices, and setting clear boundaries.

• Mental Health Knowledge: Understanding common mental health conditions and their signs and symptoms is crucial. This allows the team to assess the situation better and tailor their approach.

• Patience and Empathy: Crisis situations are often chaotic and upsetting. Team members need to remain patient, empathetic, and client-centered in crisis.

• Cultural Competency: Being aware of and respecting cultural differences is essential. This ensures that interventions are sensitive and appropriate for the individual.

• Self-Care: Crisis work can be emotionally draining. Team members need to practice self-care techniques to manage stress and avoid burnout.

The training consists of two parts. 

1. Session A: Asynchronous (eLearning): Due by Friday, July 26, 2024

*Completion of Sessions A is required before attending Session B.*

Registered participants will be emailed instructions for accessing the 2-hour eLearning modules. Modules must be completed by July 26, 2024 or registered participant will not be able to join the live training.

2. Session B: Synchronous (Virtual training): August 1, 2024

Cancellations, Substitutions and Refunds Policy:

Live In Person/Virtual Trainings:

• A colleague may be substituted at no extra charge if Centralized Training is notified at least two business days before the training.

• Requests for refunds for an in-person/virtual workshop must be received 72 hours prior to the workshop.

Self-Paced Online Trainings:

• No refunds are offered for self-paced online trainings.

Please forward detailed requests regarding this training to CTI Helpdesk at ctihelp@uthscsa.edu.

Session A: Asynchronous (eLearning): Due by Friday, July 26, 2024

*Completion of Sessions A is required before attending Session B.*
Registered participants will be emailed instructions for accessing the 2-hour eLearning modules. Modules must be completed by July 26, 2024 or registered participant will not be able to join the live training.

Training Location: Zoom Meeting
Webcam and audio are required for participation.
9:00am-12:00pm CST
Trainer: Jennifer D. Luther, BSW
CEUs Offered: 3 hours